Your Positive Collection Partner
What kind of experience will your customers have?

We actively solicit feedback from customers to ensure they have had a positive collection experience. We treat your customers the way you would want them treated.

 

Here are some actual customer responses:

 

“Sherry has been polite, yet persistent since day one. She makes me want to pick up the phone when I see her calling…rather than forwarding to voicemail.” Bryn B. -- San Diego, CA

“I have been working with Brandi and she has been wonderful. If she was rude like most collection agents I wouldn’t want to pay her, but she is very good to work with.” Jenea V. -- Midvale, UT

“Alicia was wonderful. She was comforting and kind and very helpful. She always returned my calls promptly. Hopefully I will never find myself in this type of predicament again, but if I do I would hope to be able to work with someone like Alicia”
Jade -- Henderson, NV

“I really appreciated how well Ms. Warner treated me. She was very knowledgeable and professional. It was a pleasure to work with her.”
John -- Taylorsville, UT

“Dawn has been wonderful to work with. She is very helpful and willing to work on a solution to my financial problems. I’ve had several collectors call me in the past and none have been nearly as pleasant or helpful. Thank you for making this horrible issue a little more tolerable” Nicolette -- South Jordan, UT

“Deanna was extremely nice and I didn't feel like she looked down on me for this mistake. I have not had many experiences with credit companies, but the few I had years ago were rude and unprofessional. Deanna was the exact opposite. She made this embarrassing situation less painful. I was very impressed with her!” Teresa -- Eagle Mountain, UT

“Angelina was very pleasant and informative making me feel nice after hanging up instead of frustrated like other agencies have made me feel” Wendi -- Spokane, WA

“The representative has always spoken to me with respect. She has been very helpful and very understanding to our situation”
Michelle -- Tempe, AZ

“I want to thank everyone for all the help and support I have been given”
Blaine H. -- Ely, NV

“Stacy was AMAZING! I think all debt collectors should be as personable and sweet as Stacy. For the first time, to pay off my debt felt like I was losing a friend”
Morgan - Carlin, NV

“Once I contacted ERS the customer service was superb. Jordan was always professional and efficient”
Alisi - Laie, HI

“Dale explained to me the options, even when I was so irritated he was very calm and courteous”
Cristina - Salt Lake City, UT

"Sheri has always been very helpful and understanding. She is an asset to your company”
Donna - Salt Lake City, UT

“Thanks for all your help, you guys are great, however, I do not wish to have to ever have to deal with you again (and keep all my bills caught up and paid). Thanks again, it was good working with you."
Lauren - Ogden, UT

“I failed to write down the representative's name that I am working with but I'd like to state that I appreciate her professionalism and courtesy. I am an overwhelmed working individual that struggles to take care of all my responsibilities and financial obligations. I appreciate being treated like a human being and not a criminal. I would like to thank her for that!”
Pamela - Ogden, UT

“For being a collection agency the professionalism is awesome, Cara has been wonderful and if I have ever needed to alter a payment she has been very helpful. Thanks Cara”
Sherry - Vernal, UT

“Sue was very good to work with, no problems. I would recommend her for a raise, she handled this very well”
-Terri

 

 

 

 "Once I contacted ERS the

customer service was superb"

 

 

 "The representative has always

spoken to me with respect.

She has been very helpful

and very understanding of

our situation."