Technology
Express Recovery Services, Inc uses the latest and most advanced technology available
Columbia Ultimate Business Systems - Collector System™
Our choice for recovery software is The Collector System by Columbia Ultimate , designed to increase cash flow and speed up the collection process, through comprehensive automation. The Collector System easily allows us to: create custom queues, test for specific collection criteria, generate detailed reports, integrate data, create letter templates, and apply payments.
Cu Converse Integrated Dialer™
Cu Converse Integrated Dialer is predictive dialing software that increases the number of contacts our agents make with your customers. This system dials up to 12 phone numbers at one time connecting the customer with a billing clerk as soon as they answer the phone, the agents do not see no answers or busy phone numbers and are able to spend their time actually talking to your customers. CU Converse exchanges data throughout the dialing process, so your files reflect the most current information
SMARTCOLLECT PRO™
SmartCollect Pro is an automated, unattended, telephone contacting system designed to take a list of phone numbers, names and related information from our computer system; call that number, leave a message or interact with the called party via the telephone keypad; record the results of the call; and communicate these results back to the original computer system. Patients will have the option of talking to a billing clerk if they have questions on their account, or can make payment arrangements with the SmartCollect Pro system.
