Information About Our Company

An ounce of prevention used by the trained eye can save your business and your customers time and money...

Express Recovery Services, Inc. has been in business since 1996. We handle over 150 million dollars in receivables annually. We maintain business relations with over 4,000 clients. We employ over 95 qualified, experienced collection consultants. Express Recovery Services, Inc. has the capability, skill set, and technology to reduce your receivables and provide you with a higher return on your dollar, with substantially reduced turn around times than other agencies.  Express Recovery was named one of the top places to work in 2008 by Inside ARM.

Owners Dan Rich and Dayer Worrall have over 40 years combined experience in the collection industry. We started with 5 employees and in the years since, have grown to over 90. Our commitment to dependability and customer service are key reasons for our rapid growth. We also realize that employees are our most valuable asset. Treating them with respect and loyalty has earned us the same in return. Our goals are to continue to expand and maintain the winning formula that has brought us success.

Express Recovery Services, Inc. is located at 2790 S. Decker Lake Dr., Salt Lake City, Utah. We are bonded, licensed, insured and comply with all Federal and State regulations. Express Recovery Services is a member of the American Collectors Association and the Utah Association of Collectors.

 

 

Collection Staff

E.R.S. employees are a highly trained and cognizant staff.  Our management team has over 100 years combined experience in the collection industry. We employ the most highly skilled and well trained collection team available. ERS provides ongoing training sessions with employees bi-weekly. Our customer service representatives are contacting your customers 8:00am to 8:00pm Monday through Thursday, Friday until 6:00pm, and Saturday 8:00am until 12:00pm. Our success rate is higher because we are calling people during hours when most other collection agencies are closed. All of our collection staff has attained or is working toward their Professional Collection Specialist designation through the American Collectors Association.

Acknowledgements

 Every customer that you assign to E.R.S. will be acknowledged in writing. The acknowledgment provides you the name, your account number, our account number, and the dollar amount assigned. Acknowledgements insure proper account reconciliation between your office and ERS.

Collection Methods

All correspondence and collection procedures are consistent with the guidelines of the Fair Debt Collection Practices Act and their governing body the Federal Trade Commission. Our objective is to collect your money and at the same time treat your customer with respect and end the conversation with the customers' dignity intact.

Legal Staff

In the event your account needs the attention of an attorney, ERS retains reputable legal counsel with over 22 years of collection law experience. He and his highly qualified legal staff handle all legal affairs. All normally incurred legal costs are advanced by ERS.

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